Help for parents
SWIMTRAINER FAQ
Clear answers about sizing, safety, shipping and free online lessons before you choose the right SWIMTRAINER.
Which SWIMTRAINER size should I choose?
Choose by age and weight: Red is for babies 3 months to 4 years, Orange is for children 2 to 6 years, Yellow is for children 4 to 8 years, and PRO is for teens and adults.
Is SWIMTRAINER safe for babies?
SWIMTRAINER is designed for supervised water confidence. It must always be used under constant adult supervision and does not protect against drowning.
How is SWIMTRAINER different from a regular floatie?
The patented shape supports a more natural horizontal swimming position, so children can kick, move forward and practice real swim movements while an adult stays close.
Are online swim lessons included?
Yes. Customers can use the free online lessons to follow simple parent-led steps from first water confidence toward stronger swim movements.
How fast is US shipping?
Most US orders ship quickly. Orders of $49 or more qualify for free shipping, and available delivery details are shown during checkout.
Can my child swim alone with SWIMTRAINER?
No. Children must never be left unattended in or near water. SWIMTRAINER is a swim aid for supervised use, not a lifesaving device.
How do I get help with sizing?
If you are between sizes or unsure which product fits best, contact SWIMTRAINER USA and include your child's age, weight and swim experience.
Can I return my order?
Yes. Eligible U.S. orders can be returned free within 30 days after delivery. Contact SWIMTRAINER USA before sending anything back so we can provide return instructions.